Terms and conditions – Nanas Candy Shop

Welcome to Nana’s Candy Shop terms and conditions. Nana’s Candy Shop is committed to providing you with the best possible customer service experience and is bound by the GDPR (Data Protection Act) 2018, which sets out principles concerning the privacy of individuals.

If you have any questions relating to these terms and conditions, please contact us before you place an order.

Please take a moment to have a look at the following terms and conditions on the sale to ensure that you are happy with the service we provide. Please note that any person using and ordering from our website are deemed to understand and accept our terms and conditions.

Delivery of Products
Our aim at Nana’s Candy Shop is to get your sweets to your door as soon as possible in the best manner possible. All orders are sent out within 48 hours, (usually within 24 hours) of receipt by the quickest and cheapest postal method and should arrive to you within 2-3 working days from the date of postage but cannot guarantee this during busy periods and seasonal fluctuations. Please note orders placed after 5 pm on Friday will be posted after the weekend.

Nana’s Candy Shop only sends out the best quality products to their customers that are well within their best-before date. However, we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.

We will deliver the products ordered by you to the delivery address provided. It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you.

We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.

In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.

Delivery Methods & Timescales
If you are ordering from the UK mainland, we will deliver via Evri first class for orders under 1kg. Evri 2nd Class delivery for all orders over 1kg.

If you order over 1kg we send all our parcels with Evri which they aim to deliver within 2-3 working days. If you require a parcel urgently, please contact us via my E-Mail Address below and we will endeavor to fulfill your order subject to timescales (please note extra postage may be required).

If you live in the Scottish Islands & Highlands, Northern Ireland, Channel Islands, Sicily Isles, or the Isle of Man, we do offer any courier service. This will be either 1st or 2nd Class. Please note that parcels to these areas may take longer than recommended timescale.

Whilst items sent by Evri usually arrive after 3-5 working days of dispatch from us, Evri states that only items still not delivered after 15 working days can be officially classified as lost. If the products are not delivered within the estimated delivery time, please contact us, at the information below.

We cannot guarantee a specific delivery timescale unless you get in contact with us.

Liability
If we do not deliver or if the Products, we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, our only obligation will be, at our option to:

Make good any shortage or non-delivery or incorrect delivery.
Replace any Products that are damaged or defective.
Refund to you the amount paid by you for the Products in question.

We shall have no liability to you for any consequential, special, or indirect losses including without limit loss of revenues, profits, contracts, business, or anticipated savings damage to or loss of goodwill, reputation, or data.

Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which we are not permitted to exclude or limit as a matter of law.

Nothing in this contract shall exclude or limit your statutory rights.

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

Allergy Advice & Ingredients
All customers should be aware that unfortunately all the sweets offered in the store are manufactured and packaged in environments where nuts may be present and therefore Nana’s Candy Shop cannot guarantee that any sweets supplied are free of nuts and nut traces.

We try our best to provide ingredient information on all our sweets however on some occasions we may not include this information. If you require ingredients on any specific items, then please send a request to us. Please note that the ingredients provided are those from manufacturers’ packaging and lists and cannot be held responsible for their content. Nana’s Candy Shop reserves the right to use alternative manufacturers for all sweets on offer and therefore cannot guarantee that the ingredients listed will match exactly those sent previously. Nana’s Candy Shop only sources the highest quality sweets to provide you with the best-tasting treats.

Out-of-Stock Items
Nana’s Candy Shop works with many traditional UK confectionery suppliers to ensure that we can provide the quality, value, and range everybody wants. There are times an item or two will be unavailable should this situation occur; we will contact you to confirm when the item will be restocked and sent out/or offer a substitute for something similar. If no similar item to the sweet can be found then we will contact you and ask if you would like the rest of your order dispatched and the missing item(s) sent once in stock (at no extra postage costs), or if you would like us to hold back your order until everything is ready.

Nana’s Candy Shop may also choose to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its discretion. If an order is canceled, any payment made for the products will be refunded in full. This does not affect your statutory rights as a consumer.

Pricing Policy
The price payable for the Products shall be as shown on the Website. Prices advertised on the Website exclude delivery charges.

Delivery charges are shown separately when ordering and must also be paid in advance. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order. Prices are subject to change without notice, but changes will not affect orders that we have already accepted. Payment for Products depends on the delivery option selected with a credit card, debit card, or Bank Transfer

Returns Policy

At Nana’s Candy Shop unfortunately we don’t offer a returns policy. Please be aware that Nana’s Candy Shop cannot be held responsible for stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items, and damage by third parties –.

In addition, please be aware that during particularly hot spells of weather goods in transit can be affected by extreme heat so please be aware items of a delicate nature such as chocolate may not always look as pictured, but they will still taste the same.

Data Protection Policy
Nana’s Candy Shop makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an order, we may ask you for certain information and you may submit personal data to Nana’s Candy Shop (for example your name, phone number, postal address, email address, contact, and bank details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and store use.

Process your order
provide you with an up-to-date, efficient, and reliable service; help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis
We will never collect sensitive information about you without your explicit consent.

By making an order and submitting your data you agree to this use.

Your Privacy
Customer privacy is of extreme importance. We do not share your information with anyone. Ever

Discount Code Terms and Conditions
Official Nana’s Candy Shop Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order. Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, and remain our property.

We cannot guarantee a specific delivery timescale unless you get in contact with us.

Make good any shortage or non-delivery or incorrect delivery.
Replace any Products that are damaged or defective.
Refund to you the amount paid by you for the Products in question.

Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

Nothing in this contract shall exclude or limit your statutory rights.

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

and are not transferable. There is no cash alternative. Discount codes exclude sale and delivery charges. We reserve the right to withdraw them and refuse or restrict any order at any time.

Marketing Communications
We only send you marketing communications and emails if you have chosen to sign up and receive these. We will not bombard you with emails, but we’d like to keep you informed of the developments in Nana’s Candy Shop and give you extra special offers and discounts.

Miscellaneous
Except as provided above we can give no other warranties, conditions, or other terms, express or implied, statutory, or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use Nana’s Candy Shop in breach of these terms you will be liable to and will reimburse Nana’s Candy Shop for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Nana’s Candy Shop’s liability for death or personal injury resulting from its negligence or any fraudulent representation.

Nana’s Candy Shop will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war, or act of God.