Shipping Policy

All our orders and customers are important to us and following the receipt of your order I aim to get your order ready and dispatched the following day, and sometimes they can be dispatched on the same day.

I use Evri for our deliveries, and our standard delivery is normal the next working day from dispatch, but please allow 2-5 working business days.  During postal strikes, I will use an alternative courier so your order will reach you.

All our orders are tracked and recorded. We ship to in UK, England, Scotland, Wales, and Northern Ireland. Our shipping process starts from £6.95, but this can change depending on the order. The final cost will be calculated at the checkout stage.

We cannot be responsible for delays to your delivery due to courier errors, delays, or parcels being lost in the system. We have no control over delivery times and only give these as a guide. During our busy periods, such as the run up to Easter, Halloween, and Christmas, to ensure your order arrives in time, please order early to avoid any disappointment.

Please note orders placed after 5 pm on Friday will be dealt with until after the weekend. Nana’s Candy Shop only sends out the best quality products to their customers that are well within their best-before date. However, we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.

We will deliver the products ordered by you to the delivery address provided. It is, however, your responsibility to provide us with accurate delivery information, as we will not check or verify addresses and messages supplied by you. If there is an error in the shipping information you provide, please let me know as soon as possible at alison@nanascandyshop.co.uk